Each plan supports a different level of pet care. Care gives first-time pet parents the essential tracking tools. Love expands into personalized plans and deeper guidance for multi-pet families. Obsessed unlocks advanced Petto Intelligence insights, up to 10 pets, unlimited reminders, and full-household wellness intelligence.

All plans include unlimited Petto Intelligence sessions, behavior tracking, health timelines, reminders, and secure record sharing. Higher tiers add more customization, more pets, and smarter predictive insights that help you stay ahead of changes in your pet's health. See a detailed comparison on our pricing page.

No. Years of invoices, vaccination cards and lab results? Upload them in your first 30 days and up to 300 records won’t count toward your plan’s yearly allowance. Petto Intelligence reads every one, so your pet’s full history is there from the start.

Forward them to your Petto records address — one email can carry several files — or upload them in the app, whichever is easier. There's a daily limit on how many we read; send more and we keep them and read the rest as soon as there's room. Your Home screen shows how many are still waiting, so there's nothing to send again.

Each plan includes a set number of pets. Care includes 1 pet. Love includes up to 3 pets. Obsessed includes up to 10 pets.

If you have more than 10 pets, Petto will guide you toward an organization plan designed for families who foster, run rescues, or care for larger groups of animals. You'll never lose access or need to start over. You simply choose the plan that matches the level of care your household needs.

Yes. You can upgrade, downgrade, or cancel whenever you want. Your account stays intact, and your pet's history remains right where you left it. If you change plans mid-cycle, Petto prorates the difference automatically so you always pay a fair amount.

If you cancel within the first 14 days of starting a new annual plan and feel Petto isn't the right fit, we'll refund the unused portion automatically. After that window, your plan continues until the end of the billing period, and you can adjust your subscription whenever you're ready.

Yes. Petto grows with new capabilities, smarter health insights, and deeper integrations over time. Premium users receive new features as they're released, and you'll often see early access to advanced tools before they roll out more broadly. Your plan evolves the same way your pet's care does — always moving forward.

Petto Professional is for farms, sanctuaries, rescues, foster networks, and educational farms that have outgrown the spreadsheet: two plans, priced by the animals in your care, with unlimited users on both. We keep one price list for every organization, nonprofit or not, and we do not sell a cheaper plan with less help. Organizations doing the hardest work can apply to our Mission Partner program when early access opens.

See the details on our Petto Professional page, or contact us if your organization has more than 250 animals or several sites.

You can manage your payment method and account details anytime from your account settings. Simply log in, navigate to your billing section, and update your payment card, billing address, or subscription preferences.

All changes take effect immediately, and your information stays secure through our payment processor, Stripe. If you need help or have questions about your account, reach out to us at support@petto.health.

Petto has three plans for pet parents, Care, Love, and Obsessed, plus Petto Professional for farms, rescues, sanctuaries, and other organizations. We are in early access right now: join the waitlist and you will get a 14-day free trial when we launch. Compare the pet-parent plans on our pricing page and the organization plans on the organizations pricing page.